Customer support terms
Effective 18 October 2026
MINGCRAFT Customer Support is operated by 杭州衫福贸易有限公司, 中国浙江省杭州市拱墅区华电弄76号二楼2390室, postal code 310014, China. These terms concern our enquiry form, support email and staff workspace.
Contacting our team
You can submit an enquiry through our contact form or email wangyulongnb6666+mingcraft@gmail.com. Use an address you can receive replies at and include your order number when relevant. A saved enquiry reference acknowledges that we recorded your message; it is not confirmation of a purchase, shipment, refund or resolution. Replies are handled by people, and no fixed response or delivery time is guaranteed.
Safe use of support
Provide information needed to resolve your enquiry. Do not send account passwords, verification codes, full payment card details or unrelated sensitive documents. We may request limited information to verify that you are entitled to discuss an order. Do not send unlawful, abusive or malicious content or use this service for unsolicited advertising.
Staff access and Gmail authorization
The staff workspace is restricted to authorized staff. Only the store Owner can manage the designated Gmail connection. Customers are not asked to connect their Gmail account. The account holder can revoke Google access or disconnect the mailbox as explained in our customer support privacy policy. A mailbox disconnection does not erase existing conversations.
Orders, returns and refunds
Support messages can help you request an order review, return or refund. A request or staff note does not automatically cancel an order, issue a refund or change inventory. Refunds require manual handling; return requests and any applicable statutory rights remain subject to the relevant order circumstances and law. These support terms do not waive mandatory consumer rights or replace the sales, delivery and return information provided for your order.
Availability and communication records
Email and website services can be delayed or interrupted. A provider’s acceptance of a reply is not proof that it reached your inbox. Keep your enquiry reference and check your spam folder if you are waiting for a reply. We retain support records as described in the privacy policy to follow up on the enquiry and investigate delivery problems.
Questions and updates
Contact our team if you need help with these terms or your support information. Changes to the service will be reflected on this page. Nothing here excludes rights or remedies that cannot lawfully be excluded.